Common Questions
Manage Your Online Order
Click on the options below for delivery or exchange/return support for your online order.
HOW TO TRACK MY ORDER
Home Delivery: Your tracking number will be provided via automated email once your order has been handed to delivery company (within 24 hours after ordered successfully)
Click & Collect: You will receive 01 notification email with QR code to receive the parcel when the order is available at selected store.
Click & Collect: You will receive 01 notification email with QR code to receive the parcel when the order is available at selected store.
HOW TO EXCHANGE/RETURN
If you are not satisfied with your item, we accept product exchange/return for online orders.
Click HOW TO EXCHANGE/RETURN ONLINE ITEMS to refer our policy and instruction.
Click HOW TO EXCHANGE/RETURN ONLINE ITEMS to refer our policy and instruction.
*This is only applied for Online orders with successful returned items.
*For refund status of Store purchase, please kindly contact directly to the Store for support.
*For refund status of Store purchase, please kindly contact directly to the Store for support.
BULK ORDER
Place bulk order at UNIQLO to enjoy special discount and offers!
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Announcements
Contact UNIQLO Vietnam
CHAT SUPPORT
* At this time, only our Chatbot is available. Live Chat is available on Mon-Sun, 9AM-6PM.
* Operating hours may change during Holidays/Tet. Details will be updated at announcements above.
* Operating hours may change during Holidays/Tet. Details will be updated at announcements above.
