Q. Beware Of Emails, SMS, Websites Pretending To Be UNIQLO
Please be aware that the official UNIQLO email and social media accounts are as follows:
- Facebook: Uniqlo Vietnam
- Instagram: @uniqlovnam
- Tiktok: @uniqlovn
- Zalo: UNIQLO Việt Nam
Attentions
● If you receive a suspicious email, SMS, or SNS message, please refrain from the following actions.
・Access to the URL described in the email, SMS, or SNS message
・Open attachments
・Reply/answer questionnaires
・Reply to messages
・Forward messages
・Call to the phone number listed in the email, SMS, or SNS message
Also, please delete suspicious emails and messages, mark them as spam, block a sender account, etc.
● If you place an order through a Fake website, you may run into problems such as not receiving the product or receiving a counterfeit product. Please check the address displayed in your browser to see if you can access the UNIQLO official website. Please find the details below.
● If you find any suspicious website or e-mail, please contact us at [Contact Us] at the bottom of the page.
How to identify Fake websites, Fake emails, and Fake accounts
[Fake Website]
The correct address of the UNIQLO official website is [https://www.uniqlo.com/vn/vi/] contained.
Please note that the imitation sites have different domains such as [www.uniqlo●●●●●.com] and [www.●●●uniqlo.com].
Characteristics of counterfeit sites
- Contact phone number is not listed.
- The bank account name does not match the operating company.
- The contact address is a free email address.
- The prices of all products are extremely low.
[Email]
If you receive a suspicious email, please check the sender and see if it is from UNIQLO.
The email address sent from UNIQLO has domain as “@uniqlo.vn”.
Characteristics of counterfeit addresses
・In front of @, alphabets with no meaning are randomly listed.
Example) lhwiagfpsy@ml.store.uniqlo.com
Example) cbvrbisik@ml.store.uniqlo.com
・Different alphabets such as "uniqlo" to "unlqio" by quoting UNIQLO's domain as below.
E.g. ●●●●●●@unlqio.com
[SNS account]
Official accounts have the following verification badge next to the account name. Badges will not appear on fake accounts.
● UNIQLO official Instagram account
● UNIQLO official ZALO account
● UNIQLO official Facebook account
● UNIQLO official TIKTOK account
BIMI - Brand Indicators for Message Identification
UNIQLO has implemented strict security measures to prevent email impersonation. To help customers recognize authentic emails, UNIQLO now uses BIMI (Brand Indicators for Message Identification). This allows the official UNIQLO logo to appear next to emails in supported inboxes:
Popular email providers supporting BIMI:
-
Gmail
The UNIQLO logo will be displayed when emails are opened in a desktop browser. On mobile (iOS/Android), the logo will be displayed in the email list view, as well as when an email is opened. Additionally, a "Blue Verified Checkmark" appears on both desktop and mobile versions of Gmail.
-
Apple Mail (iCloud.com)
The UNIQLO logo will be displayed in the Apple Mail client (iOS, macOS, iPadOS) and on iCloud.com. The recipient domain must be configured with iCloud.com.
(Apple Mail supports BIMI on iOS 16, iPadOS 16, macOS Ventura 13 and later, and iCloud.com)
-
Yahoo! Mail - AOL
The UNIQLO logo will be displayed in the message list and read view experiences in the mobile mail applications for Yahoo! Mail and AOL users (iOS/Android).
-
Important Notice
Not all email providers currently support BIMI (the complete list of email providers supporting BIMI can be found on the “bimigroup” website).
The UNIQLO logo won’t be displayed in some popular email desktop software (Microsoft Outlook, Mozilla Thunderbird, etc.). UNIQLO emails originate from different domains and subdomains so the logo might not always be visible, even if the email is authentic and from UNIQLO or FAST RETAILING. Be aware that the range of domains and subdomains displaying the UNIQLO logo is gradually expanding.
If an email claiming to be from UNIQLO seems suspicious, please delete it without opening. If opened, do not reply, click any links, or download attachments. In case of doubt about the authenticity of an UNIQLO email, please contact to our Customer Center here for further support.
Contact UNIQLO Vietnam
CHAT SUPPORT
