Delivery | Shipping Method and Cost
Standard estimated delivery time (exclude order place date, sunday and holidays):
| Areas | Delivery Time | |
|---|---|---|
| Southern | Ho Chi Minh City | 01-03 days |
| Other Southern provinces | 02-03 days | |
| Central | Central provinces | 03-04 days |
| Northern | Ha Noi | 03-04 days |
| Hai Phong | 03-05 days | |
| Other Northern provinces | 04-06 days | |
| Delivery fee | Order amount |
|---|---|
| Free | From 500,000 VND |
| 50,000 VND | Below 500,000 VND |
- For orders containing products that are back in stock or altered, the delivery lead time will be exended 02 - 03 days compared to the normal expected delivery time.
- Please be noted that the period of time for delivery depends on UNIQLO inventory location.
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Update: High delivery volume in certain areas
Due to a sudden surge in order volume in certain areas, our delivery system is currently experiencing congestion. As a result, order processing and delivery may take longer from 1–2 days than the usual expected delivery time.
We sincerely understand that this delay may affect your shopping experience, and we truly apologize for any inconvenience caused. UNIQLO is making every effort to expedite order processing and work closely with our delivery partners to ensure your orders reach you as soon as possible.
- Đồng Nai: Biên Hòa (Phường Tam Phước), Long Thành (Xã Long Đức, Xã An Phước), Nhơn Trạch (Xã Phước An, Thị trấn Hiệp Phước)
- Bình Phước: Thành phố Đồng Xoài (Phường Tiến Thành), Huyện Đồng Phú (Thị trấn Tân Phú)
- Bình Dương: Thành phố Thuận An (Phường Lái Thiêu, Phường Bình Chuẩn, Phường Thuận Giao)
We sincerely appreciate your understanding and patience during this time. If you need any further assistance, please feel free to contact us.
| Store Areas | Delivery Time | Delivery Fee | |
|---|---|---|---|
| Ho Chi Minh City | 01 – 03 days | Free for all orders | |
| Hue/Central provinces | 01 – 04 days | ||
| Ha Noi and Hai Phong | 01 – 05 days | ||
*Notice: After the order is delivered to the chosen store, you will receive 01 notification email with QR code to receive the parcel (Customer cannot receive the parcel without this email).
For orders containing products that are back in stock or altered, the delivery lead time will be exended 02 - 03 days compared to the normal expected delivery time
Click & Collect order will be kept at selected store for 14 days and will be cancelled if no receiver coming. Full refund will be conducted for Cards payment.
| NORTH | CENTRAL | SOUTH | |
|---|---|---|---|
| Bắc Ninh Cao Bằng Điện Biên Hà Nội Hải Phòng Hưng Yên Lai Châu Lào Cai Lạng Sơn Ninh Bình Nghệ An Phú Thọ Quảng Ninh Sơn La Thái Nguyên Thanh Hóa Tuyên Quang | Đà Nẵng Đắk Lắk Gia Lai Hà Tĩnh Huế (Thành phố Huế) Khánh Hòa Lâm Đồng Quảng Ngãi Quảng Trị | An Giang Cà Mau Cần Thơ Đồng Nai Đồng Tháp Tây Ninh Thành phố Hồ Chí Minh Vĩnh Long | |
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Areas Are Currently Unavailable for Delivery
At the moment, UNIQLO is unable to provide delivery services to certain special areas, including military zones and remote/rural areas, due to logistical and transportation limitations.
These areas include:
- Bach Long Vi Special Zone (Hai Phong)
- Co To Special Zone (Quang Ninh)
- Hoang Sa Special Zone (Da Nang)
- Truong Sa Special Zone (Khanh Hoa)
- Cai Chien Commune (Quang Ninh)
- Nhon Chau Commune (Gia Lai)
We sincerely apologize for any inconvenience this may cause and appreciate your understanding. UNIQLO will continue working with our delivery partners to expand our service coverage in the future.
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Q. If I cannot receive parcel due to personal reason, can you deliver it again?
A. In case customer do not answer phone from shipper, the parcel will be continuously redelivery up to 3 times within 2 days. If the parcel cannot be delivered after 3 times of delivery, the order will be returned to our warehouse. Full refund will be conducted for Cards payment.
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Q. Does Uniqlo have a joint inspection policy upon receipt?
A. Currently, Uniqlo Vietnam does not support a joint inspection policy for online orders placed through Uniqlo's website and application.
To ensure our customer have the best online shopping experience, Uniqlo would like to suggest the following:
- Check the appearance of the package, make sure the package you receive is intact and not affected in appearance (the seal tape is not re-tape, the package is dented, the package is wet or punctured, ...)
- Recording the process of opening the package (we encourage you to film all sides of the package)
- In case there is a problem with the package, you can contact to our Customer Center here for the fastest guidance and support.
Please note that the shipping unit may not be able to assist in delivering the package if you request joint inspection.
NOTICE: Please note that for orders that the customer has opened the parcel for inspection or opened it before making payment and then returned it to the delivery staff, UNIQLO will not be responsible for any penalties imposed on the delivery staff. We kindly ask for your understanding, as the action of opening parcels for inspection may result in the delivery staff being penalized by the delivery company for violating the delivery terms and conditions. -
Q. I want to change receiver information/address.
A. Please click here and fill out our form, UNIQLO will proccess change your delivery address for your order if the order is still in storage status at the time the request is received.
UNIQLO can only assist with delivery information changes submitted through the form above. Requests made directly to the courier or through GHTK Customer Service may not be fulfilled.
Please note that delivery information can only be changed once per order.
Notice:
We are unable to change the shipping method (Click&Collect and Order&Pick to Home Delivery, vice versa) or new address with different province or city and payment method after the order has been confirmed. -
Q. What is your delivery company? And how can I track my order?
A. Home delivery orders are fulfilled by our delivery partner, Giao Hàng Tiết Kiệm (GHTK).
To track the delivery status of your order, please refer to the tracking number sent to your email after your order has been handed over to our delivery partner.
Giao Hàng Tiết Kiệm (GHTK): The tracking number will be in the following format: UQT0000*****
Please visit the GHTK website here and enter your tracking number to track your shipment.
If you would like to view proof of delivery photos or parcel images, please download and use the GHTK mobile application for detailed information.
GHTK Customer Service Hotline: 1900 6092
Alternatively, you may contact GHTK via live chat on their website.
For Click & Collect, you will receive 01 notification email with QR code to receive the parcel (Customer cannot receive the parcel without this email) -
Q. I want to change delivery method.
A. Our apology that we cannot support to change delivery method. Please consider to cancel/not receive your current order and re-order the new one. Full refund will be conducted for Cards payment.
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Q. Delivery claim handling process.
A. GHTK will accept and process delivery-related claims within 10 days from the date the order reaches its latest delivery status, as updated on the GHTK tracking website.
Important Note:
For issues related to the contents of the parcel (including damaged, missing, incomplete, or incorrect items), customers are required to provide an unboxing video as proof. Please refer to the instructions here for more information.
Contact UNIQLO Vietnam
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