How can we help?

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  🚀 Enjoy new service of UNIQLO! Click here to see more!!

  　　　

  Same Day Click & Collect
  🕙 Place and complete payment for your order before 10AM
  📦 Ready for pickup after 7:30PM the same day at UNIQLO Dong Khoi
  📦 Ready for pickup after 6PM the same day at UNIQLO Van Hanh Mall.
  ✅ No delivery fee
  ✅ No minimum spend required
  📌 Note: This service is not available for orders with alterations, gift wrapping, Pay-in-store method or items with stock in transit.
  🔍 Search “SAME DAY” in “FIND A STORE” to check eligible stores.
  📧 We’ll notify you via email once your order is ready at the store (subject to stock availability). Please come to the store only after receiving the email with QR code for order pickup.
  📅 Public holiday schedules may vary.

  

   

  　　　
  　　　

Delivery Lead Time (Online Orders)

Delivery Fee

Please check the shipping fee information below to enjoy Free shipping fee for online orders:

It is our pleasure to have you as our valued customer. We look forward to your next order at Uniqlo Vietnam!

 

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  If I cannot receive parcel due to personal reason, can you deliver it again?

  　　　

  In case customer do not answer phone from shipper, the parcel will be continuously redelivery up to 3 times within 3 days. If the parcel cannot be delivered after 3 times of delivery, the order will be returned to our warehouse. Full refund will be conducted for Cards payment.

  　　　
  　　　

• Does Uniqlo have a joint inspection policy upon receipt?

  　　　

  Currently, Uniqlo Vietnam does not support a joint inspection policy for online orders placed through Uniqlo's website and application. 
  To ensure our customer have the best online shopping experience, Uniqlo would like to suggest the following: 
  - Check the appearance of the package, make sure the package you receive is intact and not affected in appearance (the seal tape is not re-tape, the package is dented, the package is wet or punctured, ...) 
  - Recording the process of opening the package (we encourage you to film all sides of the package) 
  - In case there is a problem with the package, you can contact to our Customer Center here for the fastest guidance and support. 
  Please note that the shipping unit may not be able to assist in delivering the package if you request joint inspection.

  　　　
  　　　
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  I want to change receiver information/address.

  　　　

  Please kindly contact Customer Center for support

  　　　
  　　　

• How long can I raise delivery-related complaint?

  　　　

  You may raise complaint within 30 days from the date of delivery. After this period, we regret that we are unable to assist, as proof of delivery (POD) is only stored for a limited time. 
  
  We kindly recommend checking your parcel as soon as possible upon receipt to ensure timely support.

  　　　
  　　　
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  My parcel is damaged/lost/not enough item.

  　　　

  Please kindly accept our apology for the experience and kindly follow 02 steps:
  1. Take picture/video of the parcel and while opening it.
  2. Contact Customer Center for support.

  　　　
  　　　
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  I want to schedule the delivery.

  　　　

  Please inform directly to delivery man to arrange the suitable time.　

  　　　
  　　　
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  I want to change delivery method.

  　　　

  Our apology that we cannot support to change delivery method. Please consider to cancel/not receive your current order and re-order the new one. Full refund will be conducted for Cards payment.　

  　　　
  　　　
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  How long will store keep my Click & Collect order?

  　　　

  Click & Collect order will be kept at selected store for 14 days and will be cancelled if no receiver coming. Full refund will be conducted for Cards payment.

  　　　
  　　　
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  What is your delivery company? And how can I track my order?

  　　　

  Home Delivery order will be delivered by our vendors: LEX by Lazada
  To track the Home Delivery order, please find the tracking number in the email sent to you once your order is handed to the delivery company. Based on the delivery company, please check details below:
  
  Lazada (LEX): Tracking number is under format as LMP027*****, UQL00000****,JNTMP034******
  Please visit Lazada's website here and use the tracking number to see delivery status.
  
  For Click & Collect, you will receive 01 notification email with QR code to receive the parcel (Customer cannot receive the parcel without this email)