How can we help?

• Delivery Lead Time
• Delivery Fee

Delivery Lead Time (Online Orders)

Delivery Fee

Please check the shipping fee information below to enjoy Free shipping fee for online orders:
It is our pleasure to have you as our valued customer. We look forward to your next order at Uniqlo Vietnam!

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  If I cannot receive parcel due to personal reason, can you deliver it again?

  　　　

  In case customer do not answer phone from shipper, the parcel will be continuously redelivery up to 3 times within 3 days. If the parcel cannot be delivered after 3 times of delivery, the order will be returned to our warehouse. Full refund will be conducted for Cards payment.

  　　　
  　　　
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  I want to change receiver information/address.

  　　　

  Please kindly contact Customer Center for support

  　　　
  　　　
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  My parcel is damaged/lost/not enough item.

  　　　

  Please kindly accept our apology for the experience and kindly follow 02 steps:
  1. Take picture/video of the parcel and while opening it.
  2. Contact Customer Center for support.

  　　　
  　　　
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  I want to schedule the delivery.

  　　　

  Please inform directly to delivery man to arrange the suitable time.　

  　　　
  　　　
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  I want to change delivery method.

  　　　

  Our apology that we cannot support to change delivery method. Please consider to cancel/not receive your current order and re-order the new one. Full refund will be conducted for Cards payment.　

  　　　
  　　　
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  How long will store keep my Click & Collect order?

  　　　

  Click & Collect order will be kept at selected store for 14 days and will be cancelled if no receiver coming. Full refund will be conducted for Cards payment.

  　　　
  　　　
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  What is your delivery company?

  　　　

  Home Delivery order will be delivered by our vendors: Giao Hang Nhanh and Lazada