Please use our store locater function to check each store operating hours, address and product range.

• How can I know if an item is available in store?
• Find pickup times, required documents, and instructions on the Click & Collect Help Page here
• Store Alterations Service
• What is your store returns policy?

• Q. How do I contact a store directly?

  A. You can contact stores through their Hotlines, please click here to check hotline detail

• Q. Can I request to have an item held at the store for me?

  A. At this time, we do not offer the option to put items on hold via chat, call or email.
  Helpful link: How can I know if an item is available in store?

• Q. Do you have the same promotions in store and online?

  A. At this time, special online promotions and sale events may vary from store promotions.

• Q. What should I do if I have been doubled charged?

  A. We kindly ask that you return to the store location with your original purchase receipt and the credit card that was used to make the purchase where one of our store staff will further investigate the issue and resolve it accordingly.

• Q. What should I do if I lost a personal item in store?

  A. We kindly ask that you return to the store location and speak with one of our staff members who will look into this for you and resolve it accordingly. If you're unable to make it back into store, please contact the customer service team providing as much detail as possible e.g. name of store, time of visit and a description of the lost item. 
  Please note that UNIQLO aren't liable for any personal items lost in-store and we cannot guarantee that the item will be found

• Q. Do you offer gift receipts?

  A. We provide gift receipts in all of our stores. Please ask a member of store staff, when you are at the checkout, and they will be happy to provide this for you.