2. UNIQLO Vietnam Customer Center
  3. Legal & Privacy
  4. Privacy Policy

Q. Privacy Policy

Policy on the handling and protection of customers' personal information
(Personal information protection policy)
1.    Introduction
This Policy on the handling and protection of customers ‘personal information ("Privacy Policy") explains how Uniqlo Viet Nam Co., Ltd ("Company “or "We") collect, process, use, disclose, transfer and otherwise manage personal information when you ("Customer" or "You") use Website www.uniqlo.com/vn (the "Website") and the UNIQLO mobile application (the “Application”), shop or otherwise share your personal information with us. We value our customers' privacy and appreciate your confidence that we will respect your privacy in a careful and sensible manner.

By visiting the Website and the Application and/or using the products and services made available to you on the Website, you are agreeing to the terms of this Privacy Policy. Please read this Privacy Policy carefully. Our business is constantly evolving, and our Privacy Policy, the Website, the Application and our Terms of Use will also evolve. Your continued use of our products and services is considered that You have accepted the updated Privacy Policy. Unless stated otherwise, our current Privacy Policy applies to all information that we have about You and Your account, including but not limited to your personal information and or any other information, data from You, which we may collect from the Website and the Application. Your visit to our Website and Application and any dispute over privacy is subject to this Privacy Policy and our  Terms of Use of the Website and the Application.

2.     Purpose of collection of personal information
We use information about our Customers for the specific purposes for which it was collected. We may use your personal information for, including but not limited to, the following purposes:

2.1.     To create and manage your online account.
2.2.     To facilitate your purchase, return, or exchange either online or at one of our retail stores.
2.3.     To facilitate your participation in contests or promotions.
2.4.     To deliver the product(s) to you and receive the products when you return or exchange.
2.5.     For handling the payment, or return from, to you.
2.6.     To provide you with information about products or services you request from us or, subject to your prior consent, the information we feel may be of interest to you by email or text message.
2.7.     To operate, evaluate, and improve our business (including developing new products and services; analyzing and enhancing our products, services, Website and the Application).
2.8.     To understand our customers and perform data analyses and other processing (including market and consumer research, trend analysis, and anonymization).
2.9.     To respond to your comments or questions or application for employment (if any).
2.10.     To transfer, share your reviews on our product, service on the Website and the Application, to our affiliates to consider displaying on their websites, except for your identifiable information.
2.11.     As otherwise required or permitted by law.

3.     Scope of using personal information
The personal information received according to your consent(s) shall only be used for the matters specified under this Privacy Policy, except for the cases that (i) there is a separate agreement between You and the Company on the use of the personal information for the purposes or scopes, which are not provided herein, or (ii) We provide the product or service as your request, or We execute our obligations under the prevailing laws.

4.     The personal information being collected
The information which we collect is as listed below:

4.1. Automatic information
For each visitor to our Website and Application, our server automatically recognizes information regarding the customer's domain name (or that of the visitor's access provider) but not the email address. We may also automatically collect other personal information such as the type of browser you are using, the address of the Website from which your visit originated, the operating system you are using, the domain name of your internet service provider, the pages you visit on the Website and the duration of your visit.

4.2. Information you give us
We also collect and aggregate information volunteered by customers, such as when you communicate with us electronically.

We may use cookies and web beacons (also referred to as web bugs, pixel tags, or clear GIFs) to manage the Website, the Application and email programs. A cookie is a small file placed on your computer when you visit a website. Its purpose is to manage your website experience and allow for customization of the web pages presented to you when you return to the website. Web beacons are small bits of computer code that allow a website owner to track the actions of users on the website and recipients of email communications. Cookies and web beacons help us understand how consumers use the website and email so we can design better services in the future. We may use cookies and web beacons to measure our online advertising initiatives' effectiveness and determine the correlation between our customers and the online websites they visit.
Third-party advertising companies may also use cookies and web beacons to collect information about your visits to our Website and the Application and other websites (such as web pages you visit and whether you click on ads) in order to deliver ads that are more relevant to you, both on and off our Website and the Application.

4.4. Subscription to our e-newsletter
Subscription to our e-newsletter could be voluntarily activated through the Website amd the Application with your consent and acceptance. Upon receiving your consent, we will keep you updated on our new collections, products, and services by periodically sending you our e-newsletters and/or other communications via emails, text messages, or phone calls. You can unsubscribe to our e-newsletters through the e-newsletter section on the Website and the Application or in accordance with the subscription method provided in our E-newsletters.

5. How personal information is handled
Depending on the purpose of collecting personal information, we will perform one or more activities affecting your personal data, including but not limited to: collection, recording, analysis, confirmation, store, disclose, combine, access, retrieve, retrieve, encode, decrypt, copy, share, transmit, provide, transfer, delete, destroy personal data or other related actions permitted by law.
The processing of Your personal data may be carried out by us automatically or manually or by any other method we consider appropriate.

6. The subject(s) which may be shared the personal information which we collected
Information about our customers is an important part of our business, and we are not in the business of selling, renting, sharing, or otherwise disclosing it to any third party except as set out in this Privacy Policy.    

We share information on a limited basis with our parent company and affiliates who provide services on our behalf. We also share it on a limited basis with service providers we use from time to time to provide services on our behalf, such as to send postal mail and email, to remove repetitive information from customer lists, analyze data, provide marketing advertising, promotion assistance, deliver or return the products, receive or return the payment, and provide customer service.    

Your information may be maintained and processed by our parent company, affiliates, and service providers in Vietnam or other jurisdictions. While in these jurisdictions, your information may be accessed by the courts, law enforcement, and national security authorities in accordance with applicable laws. For details on the manner in which our service providers treat your information, contact us as the method and information set out in article 12 below. We may disclose personal information when we believe it is appropriate to enforce or apply this Privacy Policy, our Terms and Conditions of the Website and the Application, and/or other agreements; protect the rights, property, or safety of the Website, our users, or others; or as otherwise required or permitted by applicable law. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. However, this does not include selling, sharing, or otherwise disclosing personal information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy. In case the Company or substantially all of its assets are acquired or proposed to be acquired by one or more third parties as a result of a merger, sale, consolidation, or liquidation, customer information may be disclosed in connection therewith.

7. Procedure for accessing, amending, updating, removing your personal information
You have the right to request us to update, correct, or remove your personal information in our custody and control, subject to certain exceptions prescribed by law, by emailing or writing to us at the contact information set out in article 12 below. We may request certain personal information to verify the identity of the individual having the request.

8. Links to third party websites
Certain activities through the Website and the Application, such as special promotions, may be linked with those from other unrelated third party companies that offer you the option to share your personal information with the third party. We will not share your personal information with those third party companies; only you can if you make that choice.    

Links provided on the Website and the Application to third party websites are provided as a convenience to you and we do not control those websites or their privacy practices, which may differ from ours. We do not endorse or make any representations about any third party websites that may be accessible through the Website and the Application. We encourage you to review the privacy policy of these third party websites before submitting your personal information. The personal data you choose to give to unrelated third parties is covered by their privacy policies, not this Privacy Policy. We are not responsible for the privacy practices of these third party websites. Some third party companies may choose to share their personal data with us; that sharing is governed by that third party company's Privacy Policy.

9. Undesirable consequences and damage that may occur
We are committed to offering our customers a safe and secure environment. We have implemented reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of personal information in our custody and control. Our servers utilize TLS (Transport Layer Security) encryption technology to help protect your personal information. By using a TLS-compatible browser, you can help ensure that your personal information is unavailable to unauthorized users and processed confidentially.

However, we hope you understand that no technical system or security measure is absolutely safe and online transactions, cyberspace, and other forms of collection, storage, and use of Your personal information always carries the potential risk of a number of undesirable consequences and damages that may occur, including but not limited to: (a) Hardware and software errors during data processing cause loss of Customer data; (b) Security holes are beyond our control, the system is attacked by hackers, causing data to be leaked. In case of an incident or a violation of your personal data is detected, we will immediately notify the violation of regulations on personal data protection to competent authorities and efforts to implement remedial measures and prevent consequences.

10. Retention of your personal information
Your personal information held by the Company, our parent company, affiliates and service providers will be kept as long as it is necessary for the fulfillment of the purposes set out in this Privacy Policy and the applicable statutory requirements, from the time of collection of personal information until we receive a request from You to terminate the processing of personal data.

11. Your rights and obligations under the Privacy Policy 
Unless otherwise provided by law, you are respectively entitled and obliged to 
11.1    be informed of your personal information processing.
11.2    access your personal information in order to look at, rectify or request rectification of your personal information.
11.3    withdraw your consent in accordance with the procedures provided under the Privacy Policy and the Term and Conditions of E-commerce Business Terms of Use.
11.4    request deletion of your personal information.
11.5    request restriction on the processing of your personal information.
11.6    request the Company to provide your personal information.
11.7    object to the Company processing your personal information in order to prevent or restrict the disclosure of personal information or the use of personal data for advertising and marketing purposes, unless otherwise regulated under the Privacy Policy and the Term and Conditions of E-commerce Business Terms of Use.
11.8    file complaints, denunciations and lawsuits.
11.9    claim damage as prescribed by law if there are any violations against regulations on protection of your personal information, unless otherwise provided under the Privacy Policy and the Term and Conditions of E-commerce Business Terms of Use.
11.10    self-protection, or request competent agencies and organizations to implement civil right protection methods prescribed by law.
11.11    fully and accurately provide your personal information upon you consent to this Privacy Policy.
11.12    comply with regulations of law on protection of personal information and prevent violations against regulations on protection of personal information.

12. Contact us
If you have any questions or complaints regarding our Privacy Policy, please contact our Customer Center by phone, email, or by mail at the following address:
Uniqlo Vietnam Co., Ltd.,
26th floor, Viettel Tower, No. 285 Cach Mang Thang Tam Street, Ward 12, District 10, Ho Chi Minh City
Attn: Customer Center
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