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Q. How To Exchange - Return For Online Order

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Online Order Exchange & Return Policy

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How to exchange online order

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How to return online order

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The Warehouse Information For Return

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IN CASE OF MANUFACTURING DEFECTIVE PRODUCT
Please contact our Customer Center before exchange or return the product for the support on defective items.
 

 
  •    

    Can I exchange to XS or XXL?

      

    XS and XXL only available at website/app. So, unfortunately, you cannot get these sizes at stores. Please kindly consider to return and get refund. Then proceed to order the suitable size.

       
       
  •    

    How to check stock at stores?

       

    You can directly check the available stock at store via app by: Go to the product page > Click on FIND STOCK IN STORE.

       
       
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    I do not receive refund yet

       

    Refund lead time: [COD] 14 days after bank information is provided, [Credit/Debit/ATM] 30-60 days after return confirmation email. In case you do not receive the refund after above lead time, please kindly contact Customer Center.

       
       
  •    

    Return Slip is lost/damaged

       

    Kindly contact Customer Center to re-issue Return Slip

       
       
  •    

    English version of Return Slip

       

    Please click here

       
       

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