Q. How To Exchange - Return For Online Order
List of content
IN CASE OF MANUFACTURING DEFECTIVE PRODUCT
Please contact our Customer Center before exchange or return the product for the support on defective items.
- The Warehouse Information For Return
- How to exchange online order
- How to return online order
- Online Order Exchange & Return Policy
The Warehouse Information For Return
IN CASE OF MANUFACTURING DEFECTIVE PRODUCT
Please contact our Customer Center before exchange or return the product for the support on defective items.
How to exchange online order
How to return online order
Online Order Exchange & Return Policy
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Can I exchange to XS or XXL?
XS and XXL only available at website/app. So, unfortunately, you cannot get these sizes at stores. Please kindly consider to return and get refund. Then proceed to order the suitable size.
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How to check stock at stores?
You can directly check the available stock at store via app by: Go to the product page > Click on FIND STOCK IN STORE.
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I do not receive refund yet
Refund lead time: [COD] 14 days after bank information is provided, [Credit/Debit/ATM] 30-60 days after return confirmation email. In case you do not receive the refund after above lead time, please kindly contact Customer Center.
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Return Slip is lost/damaged
Kindly contact Customer Center to re-issue Return Slip
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English version of Return Slip
Please click here
Contact UNIQLO Vietnam
CHAT SUPPORT
* At this time, only our Chatbot is available. Live Chat is available on Mon-Sun, 9AM-6PM.
* Operating hours may change during Holidays/Tet. Details will be updated at announcements above.
* Operating hours may change during Holidays/Tet. Details will be updated at announcements above.
Email
Our Customer Center team will get back to you within the next 24 hours submitted request.
Phone
(028) 4458 2423 (Alternative line, fee applied)
Customer Center Operating hours:
Monday - Sunday: 9A.M. - 6P.M.
Customer Center Operating hours:
Monday - Sunday: 9A.M. - 6P.M.
Phone
1800 888890
(028) 4458 2423 (Alternative line, fee applied)
Customer Center Operating hours:
Monday - Sunday: 9A.M. - 6P.M.
Customer Center Operating hours:
Monday - Sunday: 9A.M. - 6P.M.
