How can we help?

• The Warehouse Information For Return
• How to exchange online order
• How to return online order
• Online Order Exchange & Return Policy

The Warehouse Information For Return

IN CASE OF MANUFACTURING DEFECTIVE PRODUCT
Please contact our Customer Center before exchange or return the product for the support on defective items.

How to exchange online order

How to return online order

Online Order Exchange & Return Policy

 

• 　　　

  Can I exchange to XS or XXL?

  　　

  XS and XXL only available at website/app. So, unfortunately, you cannot get these sizes at stores. Please kindly consider to return and get refund. Then proceed to order the suitable size.

  　　　
  　　　
• 　　　

  How to check stock at stores?

  　　　

  You can directly check the available stock at store via app by: Go to the product page > Click on FIND STOCK IN STORE.

  　　　
  　　　
• 　　　

  I do not receive refund yet

  　　　

  Refund lead time: [COD] 14 days after bank information is provided, [Credit/Debit/ATM] 30-60 days after return confirmation email. In case you do not receive the refund after above lead time, please kindly contact Customer Center.

  　　　
  　　　
• 　　　

  Return Slip is lost/damaged

  　　　

  Kindly contact Customer Center to re-issue Return Slip

  　　　
  　　　
• 　　　

  English version of Return Slip

  　　　

  Please click here