How can we help?

UNIQLO Vietnam has received information about scam cases during the delivery process and we hope customer be careful and note the following points:

Appearance of the package:
If you see your parcel has been torn, crushed or there are signs of being opened, please reject the parcel and if you had to receive the parcel please help us record a video of your unpacking process and take photos of 06 sides the parcel, then contact our Customer Center here for the earliest support. 

Other Scam Information
Please refer to the following additional information:
• Request to transfer additional shipping fees.
• Impersonate UNIQLO to get personal information (we will not ask for identification card, OTP code, place order support, personal or stange account money transfer, etc).
• Impersonate shipper and request money transfer first and delivery later.
• Swapping products in parcel (please record a video of the opening process).

Receiving Goods Without Direct Contact:
- UNIQLO encourages customers to receive their orders directly from the delivery staff for orders using the Cash on Delivery (COD) payment method.
- In cases where you cannot receive goods directly, UNIQLO recommends using a prepayment method (ATM/Credit/Debit cards). Alternatively, you may request the delivery staff to provide package details, including: Order number, tracking number, etc. (The delivery staff must provide shipping information for verification, and you should not proactively provide any personal or order information to the delivery staff.)
- During communication with the delivery staff, if you notice any unusual behavior (such as repeatedly urging you to transfer money, attempting to obtain personal or order information, etc.), please stop the conversation and report it to UNIQLO Customer Center for further assistance.