Chat Support

How to use Chatbot and LiveChat

We provide Chatbot (24 hours availability) and LiveChat (9am - 6pm Monday to Sunday) services to assist customers with inquiries about UNIQLO products and services.

Please note: The language of ChatBot will depend on the language you use on the UNIQLO application, so if you enter Vietnamese in the English ChatBot, the ChatBot will give incorrect answers. Please review language and change your app or website language before using Chatbot for a better experiences with more accurate responses.

STEP 1: Initiate a chat conversation

Click “CHAT SUPPORT” or "MESSAGE US" on the page of “Help”

STEP 2: Enter your inquiry and send
Choose your inquiry or click “→” after entering your inquiry in the text box.

STEP 3: Contact with a LiveChat agent
Please enter “Contact a LiveChat agent” in the text box if you would like to chat with an operator.
You can contact our agent by selecting “Click here" under Live Chat, from 9am - 6pm Monday to Sunday

STEP 4: End the chat conversation
Click the ' X ' on the window, or select "End Conversation" from the Chatbot.

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