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List of content

• Delivery Lead Time
• Delivery Fee

Delivery Lead Time (Online Orders)

Delivery Fee

Please check the shipping fee information below to enjoy Free shipping fee for online orders:
It is our pleasure to have you as our valued customer. We look forward to your next order at Uniqlo Vietnam!

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  If I cannot receive parcel due to personal reason, can you deliver it again?

  　　　

  In case customer do not answer phone from shipper, the parcel will be continuously redelivery up to 3 times within 3 days. If the parcel cannot be delivered after 3 times of delivery, the order will be returned to our warehouse. Full refund will be conducted for Cards payment.

  　　　
  　　　

• Does Uniqlo have a joint inspection policy upon receipt?

  　　　

  Currently, Uniqlo Vietnam does not support a joint inspection policy for online orders placed through Uniqlo's website and application. 
  To ensure our customer have the best online shopping experience, Uniqlo would like to suggest the following: 
  - Check the appearance of the package, make sure the package you receive is intact and not affected in appearance (the seal tape is not re-tape, the package is dented, the package is wet or punctured, ...) 
  - Recording the process of opening the package (we encourage you to film all sides of the package) 
  - In case there is a problem with the package, you can contact to our Customer Center here for the fastest guidance and support. 
  Please note that the shipping unit may not be able to assist in delivering the package if you request joint inspection.

  　　　
  　　　
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  I want to change receiver information/address.

  　　　

  Please kindly contact Customer Center for support

  　　　
  　　　

• How long can I raise delivery-related complaint?

  　　　

  You may raise complaint within 30 days from the date of delivery. After this period, we regret that we are unable to assist, as proof of delivery (POD) is only stored for a limited time. 
  
  We kindly recommend checking your parcel as soon as possible upon receipt to ensure timely support.

  　　　
  　　　
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  My parcel is damaged/lost/not enough item.

  　　　

  Please kindly accept our apology for the experience and kindly follow 02 steps:
  1. Take picture/video of the parcel and while opening it.
  2. Contact Customer Center for support.

  　　　
  　　　
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  I want to schedule the delivery.

  　　　

  Please inform directly to delivery man to arrange the suitable time.　

  　　　
  　　　
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  I want to change delivery method.

  　　　

  Our apology that we cannot support to change delivery method. Please consider to cancel/not receive your current order and re-order the new one. Full refund will be conducted for Cards payment.　

  　　　
  　　　
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  How long will store keep my Click & Collect order?

  　　　

  Click & Collect order will be kept at selected store for 14 days and will be cancelled if no receiver coming. Full refund will be conducted for Cards payment.

  　　　
  　　　
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  What is your delivery company?

  　　　

  Home Delivery order will be delivered by our vendors: Giao Hang Nhanh and Lazada