Happy Lunar New Year 2026! Service Notice Update
We also would like to inform customers about our operation time for Tet holiday 2026 as below.
-
Store Operation Hours
-
Customer Center Operation Time
16.02.2026: Available from 9:00 AM – 18:00 PM.
17.02.2026: Closed.
From 18.02.2026: Resume operation from 9:00 AM – 18:00 PM
Southern areas:
- For orders delivery in Ho Chi Minh City, Binh Duong (only Thu Dau mot City, Di An City), Dong Nai(only Bien Hoa City), Ba Ria Vung tau (only Vung Tau City, Ba Ria City, Phu My Town) , Can Tho (only Ninh Kieu, Cai Rang and Binh Thuy District), delivery service will be remained as normal.
- For other Southern areas: Orders placed after 10:00 AM on February 10th until the end of February 20th will be delivered after February 21st, when the delivery carriers resume operations.
- For orders delivery in Khanh Hoa (only Nha Trang City), Da Nang (excluding Hoa Vang District, Island District), Hue (only Thua Thien Hue City and Huong Thuy Town), delivery service will be remained as normal.
- For other Central areas: Orders placed after 10:00 AM on February 09th until the end of February 20th will be delivered after February 21st, when the delivery carriers resume operations.
- For orders delivery in Ha Noi, Hai Phong (only Ngo Quyen, Le Chan, Kien An, Hong Bang, Hai An, Duong Kinh) delivery service will be remained as normal.
- For other Northern areas: Orders placed after 10:00 AM on February 08th until the end of February 20th will be delivered after February 21st, when the delivery carriers resume operations.
Standard estimated delivery time (working days from the order placed):
| Areas | Delivery Time | |
|---|---|---|
| Southern | Ho Chi Minh City | 01-02 days |
| Other Southern provinces | 02-03 days | |
| Central | Central provinces | 03-04 days |
| Northern | Ha Noi | 02-04 days |
| Hai Phong | 03-05 days | |
| Other Northern provinces | 03-05 days | |
| Delivery fee | Order amount |
|---|---|
| Free | From 500,000 VND |
| 50,000 VND | Below 500,000 VND |
- For orders contain products that are back in stock or alterated, the delivery lead time will be more 01 - 02 days compared to the normal expected delivery time.
- The delivery time depends on the location where your UNIQLO order is packed (store or online warehouse). The system will automatically allocate the packing location based on product availability set by UNIQLO. Customers and support staff cannot choose the packing location for the order.
Notice: If you place order after the above time period, your order will be recored and stored at our warehouse. The delivery company will deliver again after Tet holiday and you will receive tracking number at that time.
Customers in Ha Noi, Hai Phong, Binh Duong and Dong Nai place orders after the above time and wish to receive orders before Tet, please choose Click & Collect delivery method. However, delivery time may be longer than usual.
We hope to receive your awareness that delay delivery may happen due to overload situation at hubs during period of Lunar New Year. If there is any delay, we will proactively send a notification email to you.
Same Day Click & Collect
- Click & Collect Same Day service will be unavailable on 16 February - 17 February due to store close.
- Place and complete payment for your order before 10AM.
Ready for pickup after 7:30PM the same day at UNIQLO Dong Khoi.
Ready for pickup after 6PM the same day at UNIQLO Van Hanh Mall.
No delivery fee.
No minimum spend required.
Note: This service is not available for orders with alterations, gift wrapping, Pay-in-store method or items with stock in transit.
Search “SAME DAY” in “FIND A STORE” to check eligible stores.
We’ll notify you via email once your order is ready at the store (subject to stock availability). Please come to the store only after receiving the email with QR code for order pickup.
Public holiday schedules may vary.
| Store Areas | Delivery Time | Delivery Fee | |
|---|---|---|---|
| Ho Chi Minh City | 01 – 03 days | Free for all orders | |
| Hue/Central provinces | 01 – 04 days | ||
| Ha Noi and Hai Phong | 01 – 05 days | ||
Click & Collect delivery will still be available throughout the Tet holiday and the pick up date will depend on store operation hours.
Please click here to view our list of UNIQLO Vietnam’s stores.
Besides, please also refer to our store's operating schedule during Tet holiday as below.
*Notice: After the order is delivered to the chosen store, you will receive 01 notification email with QR code to receive the parcel (Customer cannot receive the parcel without this email).
For orders contain products that are back in stock or alterated, the delivery lead time will be more 01 - 02 days compared to the normal expected delivery time
Click & Collect order will be kept at selected store for 14 days and will be cancelled if no receiver coming. Full refund will be conducted for Cards payment.
-
Alteration Service
Alteration service will be available on Web/App UNIQLO Vietnam during TET Holiday . Therefore, for orders included alteration service will need longer delivery time (+3 days based on the standard delivery leadtime)
-
Refund Leadtime
Orders returned to warehouse during this period will be process refund and customer may receive refund email during TET holiday.
Payment Methods: Cash on Delivery, In-store Cash Payment
For return orders where customers provided refund information before February 7, 2026, UNIQLO will process the refund before Tet.
For return orders where refund information is provided after February 7, 2026, UNIQLO will process the refund after Tet.
Refund processing time for Cash on Delivery, Pay In store Cash Payment, or QR Code Payment at store: 21 business days.
Payment Methods: ATM Card, Credit/Debit Card
The refund amount will be automatically credited back to the card used for the original purchase.
Please note: Once the refund confirmation process is completed, the time for the refund to appear on your statement depends on your issuing bank/card provider, and may take up to 30 – 60 days.
Click here: Refund Method And Lead-Time For Online Orders
In case of refund transaction errors requested after February 7, 2026
UNIQLO will conduct checks and process the refund after Tet. Customers will receive an email notification if a refund error occurs.NOTICE: From February 19 to February 22, UNIQLO’s return warehouse will temporarily suspend processing return orders to conduct internal inventory checks.
During this period, unsuccessful deliveries returned to the warehouse (paid via In-store Payment, ATM Card, or Credit/Debit Card) and normal return orders may experience longer-than-expected refund processing times. -
Bulk Order
We would like to update on our Bulk Order delivery time:
Last order receive date.
Ha Noi and Ho Chi Minh City: 28 January
Other provinces: 22 January
Last payment date:
Ha Noi and Ho Chi Minh City: 06 February
Other provinces: 29 January
Last delivery date:
Ha Noi and Ho Chi Minh City: 13 February
Other provinces: 05 February -
E-invoice Amendment Leadtime
If customer request to amend e-invoice after 05th Feb, we will support after Tet. Operation will back to normal from 26th Feb.
Document will be send back to customer from 27 Feb - 05 Mar.
Contact UNIQLO Vietnam
CHAT SUPPORT
