• For orders contain products that are back in stock or alterated, the delivery lead time will be more 01 - 02 days compared to the normal expected delivery time.
• Please be noted that the period of time for delivery depends on UNIQLO inventory location.

Same Day Click & Collect

• Place and complete payment for your order before 10AM
  Ready for pickup after 7:30PM the same day at UNIQLO Dong Khoi.
  Ready for pickup after 6PM the same day at UNIQLO Van Hanh Mall.
  No delivery fee
  No minimum spend required
  Note: This service is not available for orders with alterations, gift wrapping, Pay-in-store method or items with stock in transit.
  Search “SAME DAY” in “FIND A STORE” to check eligible stores.
  We’ll notify you via email once your order is ready at the store (subject to stock availability). Please come to the store only after receiving the email with QR code for order pickup.
  Public holiday schedules may vary.

• Q. If I cannot receive parcel due to personal reason, can you deliver it again?

  A. In case customer do not answer phone from shipper, the parcel will be continuously redelivery up to 3 times within 3 days. If the parcel cannot be delivered after 3 times of delivery, the order will be returned to our warehouse. Full refund will be conducted for Cards payment.

• Q. Does Uniqlo have a joint inspection policy upon receipt?

  A. Currently, Uniqlo Vietnam does not support a joint inspection policy for online orders placed through Uniqlo's website and application. 
  To ensure our customer have the best online shopping experience, Uniqlo would like to suggest the following: 
  - Check the appearance of the package, make sure the package you receive is intact and not affected in appearance (the seal tape is not re-tape, the package is dented, the package is wet or punctured, ...) 
  - Recording the process of opening the package (we encourage you to film all sides of the package) 
  - In case there is a problem with the package, you can contact to our Customer Center here for the fastest guidance and support. 
  Please note that the shipping unit may not be able to assist in delivering the package if you request joint inspection.
  
  NOTICE: Please note that for orders that the customer has opened the parcel for inspection or opened it before making payment and then returned it to the delivery staff, UNIQLO will not be responsible for any penalties imposed on the delivery staff. We kindly ask for your understanding, as the action of opening parcels for inspection may result in the delivery staff being penalized by the delivery company for violating the delivery terms and conditions.

• Q. I want to change receiver information/address.

  A. Please kindly contact Customer Center for support
   

• Q. What is your delivery company? And how can I track my order?

  A.Home Delivery order will be delivered by our vendors: LEX by Lazada
  To track the Home Delivery order, please find the tracking number in the email sent to you once your order is handed to the delivery company. Based on the delivery company, please check details below:
  
  Lazada (LEX): Tracking number is under format as LMP027*****, UQL00000****,JNTMP034******
  Please visit Lazada's website here and use the tracking number to see delivery status.
  LEX's customer service hotline: 1900636828
  
  For Click & Collect, you will receive 01 notification email with QR code to receive the parcel (Customer cannot receive the parcel without this email)

• Q. I want to change delivery method.

  A. Our apology that we cannot support to change delivery method. Please consider to cancel/not receive your current order and re-order the new one. Full refund will be conducted for Cards payment.　
   

• Q. Overseas Delivery

  A. Currently, we only deliver nation wide (within Vietnam).