Guest Check Out Service
With Guest Check Out, you can place a one-time order on the UNIQLO app or website without creating an account. It's a good fit if you:
- Want an item that's sold out in store but still available online.
- Want the order delivered to your address, or want to pick it up at another store.
- Aren't a member yet, or don't want to sign up.
- Are a tourist or business traveler and can't use the local UNIQLO app.
2. Choose guest checkout: Tap "CHECKOUT AS A GUEST".
3. Enter your email: We'll send your order confirmation and delivery updates to this address.
4. Choose a delivery option: Select "Ship to address" and enter your name and address, or select "Pick up in store".
5. Choose a payment method: Enter the required details. Note: cash on delivery (COD) isn't available.
6. Confirm your email: Check it carefully, tap "Edit" if anything is wrong, then tick the confirmation box.
7. Place the order: Review your order and tap "PLACE ORDER".
8. Done: You'll see your order number and your 8-character Guest ID. The order details are also sent to your email.
Important Notes
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Make sure your email is correct: We don't send a verification email, so a wrong email can't be fixed after you place the order.
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Keep your Guest ID: Each order has its own Guest ID, which you'll need to look up the order. It's also in your order emails. An exchange order uses the same Guest ID as the original order.
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Your checkout session times out: If you're inactive for about 1 hour after starting checkout, the details you entered are cleared.
> Tap "CONTINUE SHOPPING" to keep the items in your cart. > Tap "CLEAR CART AND START OVER" to start again from scratch. -
The recipient must be the person ordering: To send an order to someone else, please register as a member before you order.
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If your email already belongs to a member account: You'll be asked to log in to that account or use a different email.
Important Notes
- Prices will apply at the time the order is completed on the UNIQLO online store. It does not apply if the product price differs at the time of receipt.
- Once you're logged in: You can check delivery status, get an e-receipt, and request a return or exchange on the Order History page.
- Forgot your Guest ID? Tap "Forgot your Guest ID?", enter the email you ordered with, and tap "SUBMIT". We'll email your Guest ID to you.
Note: Guest login only shows your most recent order.
Please visit our FAQ here for UNIQLO Delivery | Shipping Method and Cost
If there is no product you wish to exchange for, you can exchanged your item for a substitute product.
However, if you made a purchase on the online store and paid with a method other than UNIQLO store checkout payment, please refer to this page: Return & Refund Policy
Tap "CREATE AN ACCOUNT" on the order confirmation, purchase history, or order details page, or use the link in your email.
You only need to add a password, date of birth, gender, and your newsletter choice. Your name, email, phone number, and address are carried over from your guest order.
Your order history moves to your new account if you sign up with the same email within 210 days of ordering. Only your most recent order is transferred.
Member benefits include a welcome coupon, pre-orders, and member-only prices.
Contact UNIQLO Vietnam
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