Chat Support

How to use Chatbot and LiveChat

We provide Chatbot (24 hours availability) and LiveChat (9am - 6pm Monday to Sunday) services to assist customers with inquiries about UNIQLO products and services.

STEP 1: Initiate a chat conversation

Click “CHAT SUPPORT” or "MESSAGE US" on the page of “Help”

STEP 2: Enter your inquiry and send
Choose your inquiry or click “→” after entering your inquiry in the text box.

STEP 3: Contact with a LiveChat agent
Please enter “Contact a LiveChat agent” in the text box if you would like to chat with an operator.
You can contact our agent by selecting “Click here" under Live Chat, from 9am - 6pm Monday to Sunday

STEP 4: End the chat conversation
Click the ' X ' on the window, or select "End Conversation" from the Chatbot.

Was this information helpful?

Yes

If our FAQs did not answer your question, please reach out to our Customer Center team via below contact channels.

Please let us know why this article is not helpful so we can improve

The information is hard to understand.

This isn’t the information I was looking for.

The information displayed does not match the topic or category.

I do not agree with policy on this subject.

Others

Please let us know which part of this page is hard to understand.Please let us know what information you are looking for.Please let us know which parts of the article are not matching.Please let us know how we can improve our policy/ service to meet your needs.Please share your reason and how we can improve it.

Note: Please do not fill in any personal information.

Your feedback will be shared with our team for review and will be used to help us improve our products and services. We are unable to reply directly to any feedback given here.

Please enter your comments below:

Send