Q. Frequently Questions About E-Invoice (VAT)
Please refer to some frequently asked questions about VAT invoices below:
Q1: What should I do if I do not issue VAT invoice within 30 minutes after payment?
→ In case you do not issue VAT invoice for your receipt after 30 minutes of payment, your VAT invoice will be blank and UNIQLO will not be able to support re-issuing the invoice as requested.
Q2: I want UNIQLO to support for making VAT invoice adjustment notices
→ UNIQLO regrets to inform that from August 22, UNIQLO will stop making VAT invoice adjustment support service.
Q3: Why do I receive a negative VAT invoice with a reduced product value?
→ When you proceed product exchange for a receipt that has been issued VAT invoice, you will receive a invoice reduce the value of product you have exchanged, so you need to issue VAT invoice for the new receipt to receive an increased E-invoice for the reduced product.
Q4: Why is my VAT invoice "missing words in business name, wrong business address, etc"
→ Our system will automatically issue your E-invoice according to the information that you have entered, so please be sure to enter accurate information to avoid errors when receive your VAT invoice.
Q5: Why the cashier did not remind me to issue VAT invoice after making purchase or after I make product exchange?
→ The cashier will not be able to know if you need a VAT invoice and cannot check whether your receipt has already issued VAT invoice, so please ask the cashier if you need to issue VAT invoice or your receipt has already issued a VAT invoice when you make product exchange.
Q6: I have issued VAT invoice before at your store so if I forget to issue a VAT invoice, will UNIQLO save the data and automatically issue an invoice for me?
→ UNIQLO regrets that currently our system will not save VAT invoice data and you will need to issue E- invoice for each purchase after payment.
Q7: I need to cancel my VAT invoice and request UNIQLO to reissue this invoice for me
→ Unfortunately, UNIQLO will not be able to support cancel E-invoice and re-issue invoice as requested.
The VAT invoice example will display information as shown below
The negative VAT invoice example will display information as shown below
Q1: What should I do if I do not issue VAT invoice within 30 minutes after payment?
→ In case you do not issue VAT invoice for your receipt after 30 minutes of payment, your VAT invoice will be blank and UNIQLO will not be able to support re-issuing the invoice as requested.
Q2: I want UNIQLO to support for making VAT invoice adjustment notices
→ UNIQLO regrets to inform that from August 22, UNIQLO will stop making VAT invoice adjustment support service.
Q3: Why do I receive a negative VAT invoice with a reduced product value?
→ When you proceed product exchange for a receipt that has been issued VAT invoice, you will receive a invoice reduce the value of product you have exchanged, so you need to issue VAT invoice for the new receipt to receive an increased E-invoice for the reduced product.
Q4: Why is my VAT invoice "missing words in business name, wrong business address, etc"
→ Our system will automatically issue your E-invoice according to the information that you have entered, so please be sure to enter accurate information to avoid errors when receive your VAT invoice.
Q5: Why the cashier did not remind me to issue VAT invoice after making purchase or after I make product exchange?
→ The cashier will not be able to know if you need a VAT invoice and cannot check whether your receipt has already issued VAT invoice, so please ask the cashier if you need to issue VAT invoice or your receipt has already issued a VAT invoice when you make product exchange.
Q6: I have issued VAT invoice before at your store so if I forget to issue a VAT invoice, will UNIQLO save the data and automatically issue an invoice for me?
→ UNIQLO regrets that currently our system will not save VAT invoice data and you will need to issue E- invoice for each purchase after payment.
Q7: I need to cancel my VAT invoice and request UNIQLO to reissue this invoice for me
→ Unfortunately, UNIQLO will not be able to support cancel E-invoice and re-issue invoice as requested.
The VAT invoice example will display information as shown below
The negative VAT invoice example will display information as shown below
Contact UNIQLO Vietnam
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Phone
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Customer Center Operating hours:
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Customer Center Operating hours:
Monday - Sunday: 9A.M. - 6P.M.
Phone
1800 888890
(028) 4458 2423 (Alternative line, fee applied)
Customer Center Operating hours:
Monday - Sunday: 9A.M. - 6P.M.
Customer Center Operating hours:
Monday - Sunday: 9A.M. - 6P.M.
