How can we help?

1. Select the Pre-Order item to put into shopping cart and check out as normal. You can choose Home Delivery or Click & Collect service for the delivery option.

2. In the shopping cart, the estimate delivery date will be shown under the Pre-Order item. 
  
3. After successful payment, an order confirmation email will be sent to you.
4. Once your Pre-Order is ready for delivery, you will receive a shipping confirmation email with a tracking number.

This service is only applicable to payment method via [Credit/Debit Card].

You can check the upcoming products that can use the Pre-order service here.

•  The Pre-Order service is online exclusive only.

•  The Pre-Order service is eligible for selected item(s) only.

•  Gift wrapping service is unavailable for all Pre-Order.

•  Any changes to the estimated delivery time will be notified via email.

•  The Pre-Order item will stop selling and cannot add to shopping cart if the maximum allocation for Pre-Order item is reached.
 

1. Can I place an online order with a Pre-Order item together with other normal in-stock items?
If the Pre-Order item is available within seven (7) days for delivery, both Pre-Order and non-Pre-Order items can check out together as a single online order.
If the launching of a Pre-Order item is more than seven (7) days, you cannot check out with non-Pre-Order items (as per below image). However, you can complete the checkout with Pre-Order item alone.

2. Why I cannot select gift wrapping service for my Pre-Order?
We regret to inform you that gift wrapping service is unavailable for Pre-Order item.

3. Can I request a specific date and time for the delivery?
At the moment, we are unable to arrange the delivery according to your request date/ time.
Please refer to your order confirmation email to check the estimated delivery date and the tracking number for delivery status. 

4. Can I refund or exchange my Pre-Order Items?
Similar to normal online purchases, exchange or refund can be done within 30 days after you receive the parcel.
Please click here to learn more about our Return and Exchange.

5. Can I cancel the order or change the size/ color for my Pre-Order item?
You have the option to cancel your order within 30 minutes after check out. Please click here to learn more.
However, we're unable to make any changes including cancellation, changing the size or color once 30 minutes has passed. 

6. It's passed the launch date for my Pre-Order Item, but I have yet to receive any confirmation email?
If you have not received a confirmation email, please check the following:
1. Please check your email settings to make sure that you are receiving emails from '@mail.uniqlo.com'.
2. Check your junk email folder. The email may have been mistakenly filtered as spam.
3. Contact Customer Center for further support here.