How can we help?

- Refund will cover for item's price and not include shipping fee or coupon value. 
- Refund amount = Total returned item price – Value of coupon (Coupon will not be re-issued)

*In case you return the product but the total remaining order value still meets the coupon conditions, the final total refund will not be deducted from the coupon value, For example:
- You have used a 100,000 VND coupon (conditon: apply for order from 1,000,000 VND) then your order includes 03 products and has a value of 500,000 VND for each product, which means your order value is 1,500,000 VND. If you return 01 product and your total remaining order value is still 1,000,000 VND, then the order still meets the coupon conditions => total refund value will be 500,000 VND (without deducting the coupon value)
- But if you return 02 products, and the remaining order value is 500k (does not meet the coupon conditions), so the final total refund value will be 900k (already deducting the coupon value).

In case you do not receive the refund yet after the above lead-time, please kindly consider to contact your bank to confirm the refund transaction or contact our Customer Center to get proof of refund.