Delivery｜Order Status / Tracking

You will receive an email containing your tracking number once your order has been successfully packed and is ready to be handed over to our delivery partner, Giao Hàng Tiết Kiệm (GHTK). For Click & Collect orders, a tracking number will not be provided, as the order will be collected directly at the selected store.

To track the Home Delivery order, please find the tracking number in the email sent to you once your order is handed to the delivery company. Based on the delivery company, please check details below:

Giao Hàng Tiết Kiệm (GHTK)The tracking number will be in the following format: 10 digits number (1xxxxxxxxxx).

Delivery Process

Before each delivery attempt, GHTK will contact you to confirm the delivery.

- If you are not available to receive the order or cannot be reached, the delivery attempt will be marked as unsuccessful.

- Orders with three unsuccessful delivery attempts will be automatically returned to UNIQLO.

- GHTK requires the parcel to be delivered directly to the recipient. You may be asked to sign for the parcel as proof of delivery.

- If you are unable to receive the order in person, GHTK may request confirmation of an alternative handover location or the details of an authorized recipient via text message for verification purposes.

Please visit the GHTK website and enter your tracking number to track the status of your shipment.

To view proof of delivery photos or parcel images, please download and use the GHTK mobile application for detailed information.

GHTK Customer Service

- Hotline: 1900 6092

- Live Chat: Available on the GHTK website

Click & Collect Orders

For Online Purchase & In-Store Pickup (Click & Collect) orders, you will receive an email containing a QR code for order collection.

Please note that you will not be able to collect your order without this email.

Change Delivery Information

To request a change to your delivery information, please click here and complete our request form. UNIQLO will process the delivery information update for your order if the order is still in storage status at the time the request is received.

UNIQLO can only assist with delivery information changes submitted through the form above. Requests made directly to the courier or through GHTK Customer Service may not be processed.
- Delivery information can only be changed once per order.
 

Please note:
We are unable to change the shipping method, delivery address to a different province/city, or payment method after the order has been confirmed.

For prompt assistance, please contact our Customer Center here.