1. UNIQLO
  2. UNIQLO Vietnam Customer Center
  3. Return & Exchange
  4. Store Purchase

Q. How To Exchange For Store Purchase

List of content

Exchange Policy for Store purchase

User-added image

How to exchange

User-added image

IN CASE OF MANUFACTURING DEFECTIVE PRODUCT(S)
It can be exchanged or returned for a refund within 6 months from the date stated in the receipt. Return & Exchange for a refund in this situation could only applicable if the original receipt is provided. Packaging and further costs other than the price of merchandise shall not be refunded.

*UNIQLO Viet Nam reserves the right to make a final decision and to change this Policy anytime without notice.
 
  •    

    Can I exchange the size to XS, XXL item?

       

    Unfortunately, XS and XXL are available at Online only. So, you cannot get these sizes at store. Please consider to exchange to a different item.
    For XS and XXL, you can order online and choose Ckick and Collect for free delivery fee.

       
       
  •    

    How to check stock at store for exchange

       

    Customer can now directly check store stock via App: Go to product page > Click on FIND STOCK IN STORE

       
      
  •    

    I lost my paper receipt. Can I use order history on App instead?

       

    Unfortunately, exchange cannot be proceeded in case customer does not keep original receipt.
    Also, order history on App cannot be used in exchange procedure at store.

             
Was this information helpful?
If our FAQs did not answer your question, please reach out to our Customer Center team via below contact channels.
Please let us know why this article is not helpful so we can improve
Please let us know which part of this page is hard to understand.Please let us know what information you are looking for.Please let us know which parts of the article are not matching.Please let us know how we can improve our policy/ service to meet your needs.Please share your reason and how we can improve it.

Note: Please do not fill in any personal information.

Your feedback will be shared with our team for review and will be used to help us improve our products and services. We are unable to reply directly to any feedback given here.

Please enter your comments below: