Q. How To Exchange For Store Purchase
List of content
IN CASE OF MANUFACTURING DEFECTIVE PRODUCT(S)
It can be exchanged or returned for a refund within 6 months from the date stated in the receipt. Return & Exchange for a refund in this situation could only applicable if the original receipt is provided. Packaging and further costs other than the price of merchandise shall not be refunded.
*UNIQLO Viet Nam reserves the right to make a final decision and to change this Policy anytime without notice.
Exchange Policy for Store purchase
How to exchange
IN CASE OF MANUFACTURING DEFECTIVE PRODUCT(S)
It can be exchanged or returned for a refund within 6 months from the date stated in the receipt. Return & Exchange for a refund in this situation could only applicable if the original receipt is provided. Packaging and further costs other than the price of merchandise shall not be refunded.
*UNIQLO Viet Nam reserves the right to make a final decision and to change this Policy anytime without notice.
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Can I exchange the size to XS, XXL item?
Unfortunately, XS and XXL are available at Online only. So, you cannot get these sizes at store. Please consider to exchange to a different item.
For XS and XXL, you can order online and choose Ckick and Collect for free delivery fee. -
How to check stock at store for exchange
Customer can now directly check store stock via App: Go to product page > Click on FIND STOCK IN STORE
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I lost my paper receipt. Can I use order history on App instead?
Unfortunately, exchange cannot be proceeded in case customer does not keep original receipt.
Also, order history on App cannot be used in exchange procedure at store.
Contact UNIQLO Vietnam
CHAT SUPPORT
* At this time, only our Chatbot is available. Live Chat is available on Mon-Sun, 9AM-6PM.
* Operating hours may change during Holidays/Tet. Details will be updated at announcements above.
* Operating hours may change during Holidays/Tet. Details will be updated at announcements above.
Email
Our Customer Center team will get back to you within the next 24 hours submitted request.
Phone
(028) 4458 2423 (Alternative line, fee applied)
Customer Center Operating hours:
Monday - Sunday: 9A.M. - 6P.M.
Customer Center Operating hours:
Monday - Sunday: 9A.M. - 6P.M.
Phone
1800 888890
(028) 4458 2423 (Alternative line, fee applied)
Customer Center Operating hours:
Monday - Sunday: 9A.M. - 6P.M.
Customer Center Operating hours:
Monday - Sunday: 9A.M. - 6P.M.
