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Q. Return & Exchange Policy (For Store Purchase)

(For Stores)

1. Product without manufacturing defects can only be exchange if
  • Exchange within 30 days from the date of purchase as stated in the receipt
  • The product is new, original, with attached price tag, product label and sticker (if any) and accompanied within original receipt;
  • Without alteration;
  • It is not the product sold at the discount promotion program due to existing defect;
  • Purchase from UNIQLO stores in Viet Nam;
  • It is not eitherlingerie, underwear, socks, or miscellaneous items which are unpacked;
  • It is not in the unsellable condition (dirty, worn, used, scratched, altered, and washed)
2. Refund
Products without manufacturing defects cannot be refuned, returned

3. Location
Exchange only at UNIQLO store in Viet Nam. No need to be the store the product was pruchased. Courier delivery for exchange is not accepted.

4. Exchange item
Only accept exchange items that have the same or higher price (subject to payment of difference) than the initial purchase price.

If product is found with manufacturing defects

It can be exchanged or returned for a refund within 6 months from the date stated in the receipt. The exchange, return for a refund in this situation could only applicable if the original receipt is provided. Packaging and further costs other than the price of merchandise shall not be refunded.

*UNIQLO Viet Nam reserves the right to make a final decision and to change this Polocy anytime without notice.



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