Policy on the handling and protection of customers' personal information
(Personal information protection policy)
2. Purpose of collection of personal information
We use information about our Customers for the specific purposes for which it was collected. We may use your personal information for, including but not limited to, the following purposes:
2.1. To create and manage your online account.
2.2. To facilitate your purchase, return, or exchange either online or at one of our retail stores.
2.3. To facilitate your participation in contests or promotions.
2.4. To deliver the product(s) to you and receive the products when you return or exchange.
2.5. For handling the payment, or return from, to you.
2.6. To provide you with information about products or services you request from us or, subject to your prior consent, the information we feel may be of interest to you by email or text message.
2.7. To operate, evaluate, and improve our business (including developing new products and services; analyzing and enhancing our products, services, and Website).
2.8. To understand our customers and perform data analyses and other processing (including market and consumer research, trend analysis, and anonymization).
2.9. To respond to your comments or questions or application for employment (if any).
2.10. To transfer, share your reviews on our product, service on the Website, to our affiliates to consider displaying on their websites, except for your identifiable information.
2.11. As otherwise required or permitted by law.
3. Scope of using personal information
4. The personal information being collected
The information which we collect is as listed below:
4.1. Automatic information
For each visitor to our Website, our server automatically recognizes information regarding the customer's domain name (or that of the visitor's access provider) but not the email address. We may also automatically collect other personal information such as the type of browser you are using, the address of the Website from which your visit originated, the operating system you are using, the domain name of your internet service provider, the pages you visit on the Website and the duration of your visit.
4.2. Information you give us
We also collect and aggregate information volunteered by customers, such as when you communicate with us electronically.
4.4. Subscription to our e-newsletter
Subscription to our e-newsletter could be voluntarily activated through the Website with your consent and acceptance. Upon receiving your consent, we will keep you updated on our new collections, products, and services by periodically sending you our e-newsletters and/or other communications via emails, text messages, or phone calls. You can unsubscribe to our e-newsletters through the e-newsletter section on this Website or in accordance with the subscription method provided in our E-newsletters.
5. The subject(s) which may be shared the personal information which we collected
We share information on a limited basis with our parent company and affiliates who provide services on our behalf. We also share it on a limited basis with service providers we use from time to time to provide services on our behalf, such as to send postal mail and email, to remove repetitive information from customer lists, analyze data, provide marketing advertising, promotion assistance, deliver or return the products, receive or return the payment, and provide customer service.
6. Procedure for accessing, amending, updating, removing your personal information
You have the right to request us to update, correct, or remove your personal information in our custody and control, subject to certain exceptions prescribed by law, by emailing or writing to us at the contact information set out in article 10 below. We may request certain personal information to verify the identity of the individual having the request.
7. Links to third party Websites
Certain activities through the Website, such as special promotions, may be linked with those from other unrelated third party companies that offer you the option to share your personal information with the third party. We will not share your personal information with those third party companies; only you can if you make that choice.
8. Protection of personal information
We are committed to offering our customers a safe and secure environment. We have implemented reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of personal information in our custody and control. Our servers utilize TLS (Transport Layer Security) encryption technology to help protect your personal information. By using a TLS-compatible browser, you can help ensure that your personal information is unavailable to unauthorized users and processed confidentially.
9. Retention of your personal information
Unless otherwise provided by law, you are respectively entitled and obliged to
10.1 be informed of your personal information processing.
10.2 access your personal information in order to look at, rectify or request rectification of your personal information.
10.4 request deletion of your personal information.
10.5 request restriction on the processing of your personal information.
10.6 request the Company to provide your personal information.
10.8 file complaints, denunciations and lawsuits.
10.10 self-protection, or request competent agencies and organizations to implement civil right protection methods prescribed by law.
10.12 comply with regulations of law on protection of personal information and prevent violations against regulations on protection of personal information.
11. Contact us
Uniqlo Vietnam Co., Ltd.,
26th floor, Viettel Tower, No. 285 Cach Mang Thang Tam Street, Ward 12, District 10, Ho Chi Minh City
Attn: Customer Center