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Please review the [Return & Exchange Conditions] before proceeding with each procedures.
 

Return and Exchange Deadline

Store Purchases (Exchange only)
Within 30 days of the date of purchase

Online Orders (Return and exchange)
Within 30 days from receiving completed date. 

Items required for Returns and Exchanges

Items must be in brand-new condition unused, unwashed, and complete with all original accessories such as product tags, stickers, buttons, etc. Additionally, they must not fall under the category of “Items Not Eligible for Exchange or Return” listed below. 

For purchases completed at a UNIQLO Store / using Pay-in-store payment method
Purchases made in-store can only be exchanged in-store.
Exchange can be made at any store, UNIQLO is currently not support return item for store purchase

• Paper receipts (please bring all receipts given to you at the store)

For purchases completed at the Online Store
Purchases made online can only be exchanged at stores or returned to UNIQLO Viet Nam warehouse . Products can be exchanged for a different size or color in-store.

• For exchanges, return slip comes with the order parcel is required

Products that Cannot be Exchanged or Returned

• Products that have been used or washed
• Items that are scratched, damaged, dirtied, or soiled
• Products that have been hemmed or altered
• Items missing accessories or with damaged/soiled accessories
• Baby items in sealed zip-type plastic bags
• Items that have undergone repair services

Additional items required for Exchange or Return

As long as all accessories are present, we will accept returns even if the product has been opened or removed.

• Attention tag (paper tag with handling instructions)
• Packaging (zip-type plastic bags, paper tags or obi with the product name printed on them, paper packaging that comes with underwear or shorts, etc.)

  
 

Store Purchases (including Pay-in-store)

Exchange
At any UNIQLO Stores nationwide
Returns are not available for items purchased at UNIQLO stores in Viet Nam.

Online Orders (including Click & Collect, Home Delivery)

Exchange
At any UNIQLO Stores nationwide

Return
UNIQLO Viet Nam warehouse

  For detailed steps on returns and exchanges, please refer to the helpful articles below: