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Q. Delivery Lead Time (For Online Orders)

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Delivery Lead Time (Online Orders)

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Delivery Fee

Please check the shipping fee information below to enjoy Free shipping fee for online orders:
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It is our pleasure to have you as our valued customer. We look forward to your next order at Uniqlo Vietnam!


    If I cannot receive parcel due to personal reason, can you deliver it again?


    In case customer do not answer phone from shipper, the parcel will be continuously redelivery up to 3 times within 3 days. If the parcel cannot be delivered after 3 times of delivery, the order will be returned to our warehouse. Full refund will be conducted for Cards payment.


    I want to change receiver information/address.


    Please kindly contact Customer Center for support


    My parcel is damaged/lost/not enough item.


    Please kindly accept our apology for the experience and kindly follow 02 steps:
    1. Take picture/video of the parcel and while opening it.
    2. Contact Customer Center for support.


    I want to schedule the delivery.


    Please inform directly to delivery man to arrange the suitable time. 


    I want to change delivery method.


    Our apology that we cannot support to change delivery method. Please consider to cancel/not receive your current order and re-order the new one. Full refund will be conducted for Cards payment. 


    How long will store keep my Click & Collect order?


    Click & Collect order will be kept at selected store for 14 days and will be cancelled if no receiver coming. Full refund will be conducted for Cards payment.


    What is your delivery company?


    Home Delivery order will be delivered by our vendors: Giao Hang Nhanh and Ninja Vans


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