Delivery Lead Time (For Online Orders)

Q. Delivery Lead Time (For Online Orders)

List of content

Delivery Lead Time
Delivery Fee

Update Operation Time - Delivery For Tet Holiday 2025

UNIQLO Vietnam would like to inform customers about our operation time for Tet holiday 2025, please click here for more details information.

Delivery Lead Time (Online Orders)

Delivery Fee

Please check the shipping fee information below to enjoy Free shipping fee for online orders:
It is our pleasure to have you as our valued customer. We look forward to your next order at Uniqlo Vietnam!

　　　
If I cannot receive parcel due to personal reason, can you deliver it again?

　　　
In case customer do not answer phone from shipper, the parcel will be continuously redelivery up to 3 times within 3 days. If the parcel cannot be delivered after 3 times of delivery, the order will be returned to our warehouse. Full refund will be conducted for Cards payment.
　　　
　　　
　　　
I want to change receiver information/address.

　　　
Please kindly contact Customer Center for support
　　　
　　　
　　　
My parcel is damaged/lost/not enough item.

　　　
Please kindly accept our apology for the experience and kindly follow 02 steps:
1. Take picture/video of the parcel and while opening it.
2. Contact Customer Center for support.
　　　
　　　
　　　
I want to schedule the delivery.

　　　
Please inform directly to delivery man to arrange the suitable time.　
　　　
　　　
　　　
I want to change delivery method.

　　　
Our apology that we cannot support to change delivery method. Please consider to cancel/not receive your current order and re-order the new one. Full refund will be conducted for Cards payment.　
　　　
　　　
　　　
How long will store keep my Click & Collect order?

　　　
Click & Collect order will be kept at selected store for 14 days and will be cancelled if no receiver coming. Full refund will be conducted for Cards payment.
　　　
　　　
　　　
What is your delivery company?

　　　
Home Delivery order will be delivered by our vendors: Giao Hang Nhanh and Lazada

Was this information helpful?

Yes

If our FAQs did not answer your question, please reach out to our Customer Center team via below contact channels.

Please let us know why this article is not helpful so we can improve

The information is hard to understand.

This isn’t the information I was looking for.

The information displayed does not match the topic or category.

I do not agree with policy on this subject.

Others

Please let us know which part of this page is hard to understand.Please let us know what information you are looking for.Please let us know which parts of the article are not matching.Please let us know how we can improve our policy/ service to meet your needs.Please share your reason and how we can improve it.

Note: Please do not fill in any personal information.

Your feedback will be shared with our team for review and will be used to help us improve our products and services. We are unable to reply directly to any feedback given here.